Refund policy

Returns & Exchanges


Cancellation

  1. If you wish to cancel your order, please reach out to us at office@autumnberries.in within 12 hours of placing the order with the reason for cancellation.

  2. Once orders have been processed, they cannot be cancelled. We do not accept returns for orders that are refused upon delivery. In such cases, refunds will not be issued, and the package will be destroyed.

  3. In case of any cancellation after 12 hours, 10% cancellation fee will apply.

  4. We recommend doing a patch test of all products and read the ingredient list for any known allergies. No exchange or returns and refunds will be processed in case of allergies/skin reactions, dislikes of fragrance or color variations. 

We may have to cancel certain orders for reasons such as unavailability of stocks, inaccuracies in product information, or other errors. If we cannot process your order within 45 working days, we will initiate a refund. You can also cancel an order before it is processed and approved by us for a full refund. However, once an order is processed and shipped, we cannot cancel it. 

Returns and Refund

Communication and Refunds:

  • We will notify you if any part of your order is canceled or if additional information is needed.

  • If we cannot process your order within 45 working days, a refund will be initiated and will be resolved depending on the bank's resolution period. 

  • Your refund will be reflected in the source account within 5-7 working days. If you do not receive the refund after 7 days, please contact your bank.

Returns

At this time, we are unable to accept returns on our products. 

If your order arrives damaged, or if you have specific feedback for us after opening our products, please let us know immediately upon receipt. We are happy to evaluate the issue on a case by case basis and find a solution together. The best way to reach our team is via email at office@autumnberries.in

Damages and Issues

Please inspect your order upon reception and contact us immediately within 48 hours of receiving the order with images and videos if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and make it right.

Disclaimer: Autumnberries never conducts any “contests” to offer any free products, cash or prizes. We will never contact you for the same. Please do not respond or share your personal information like CVV, PIN, OTP or passwords.

For assistance, contact office@autumnberries.in